Frequently Asked Questions
Why create an account?
Opening an account will allow you to make purchases through the Amira website. Once registered, you will not be required to re-enter your personal information which will ensure a faster check-out process. You will have the ability to track your orders easily online at any time. Sign up for our member e-newsletter, to keep you up to date on everything about Amira.
How do I register on amirajewels.com ?
Click the 'User Icon' at the right-top of the website and you will get Create an Account option where you can provide your name, mobile number, email address and login password for creating a new account. For easy account creation, you can also use your Facebook or Gmail account.
I forgot my password. What should I do?
Go to the login page and click on Forgot Password and follow the instructions as prompted.
How do I change my password?
Go to your Profile and click on Edit to change your current password.
What are the available payment options?
You can purchase using a valid Visa/Master Debit/Credit Card issued in United Arab Emirates.
How does the online payment system work?
Your bank or debit/credit card company will directly authorize the transaction on the payment gateway page. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
What are the reasons where my credit card might be refused?
Debit and credit card companies refuse authorization of debit / credit cards for a specific number of reasons, including: The credit card number entered is not a valid number (often the result of a typo) The credit card does not have enough credit balance left to pay for the order The expiry date of the credit card is not entered correctly (also sometimes the result of a typographical error) For more details, please contact your debit/ credit card issuing bank for clarification.
How long will it take for my purchase to be delivered?
We have several products under the Same Day Shipping category. These are ready-to-ship products and will likely be delivered at your address in 2-3 working days. For most items, the estimated time of delivery is provided prior to finalizing your order.
Do you offer free shipping?
We offer free shipping for all items ordered, regardless of value or quantity.
Do you ship all over UAE?
Yes. We are shipping all over the United Arab Emirates.
How do I check the status of my order?
You can check your order status by selecting ‘My Orders’ in the ‘My Profile’ page on our website.
What can I do if my order is delayed?
For delivery and all other issues, please do not hesitate to call our Customer Care team on +971 428890214 or email firstname.lastname@example.org immediately. We will be happy to provide you the best support for your queries.
Exchange and Refund
If for any reason you receive your order and are not satisfied, we will gladly accept items for exchange or store credit within 14 days of your original purchase. Please note that the sales receipt and original packaging must be returned at the time of the exchange at any of our stores in the United Arab Emirates. Please be aware that any items that have been pre-ordered, used, altered or damaged will not be accepted for exchange or store credit unless determined defective. You can exchange your item by contacting AMIRA Customer Service by phone or email or in any AMIRA stores in the United Arab Emirates. For any questions about your purchase or should you need to process and exchange, please contact amirajewels.com customer service at +971 4 2889021 or by email at email@example.com